Home Discover Pragyaware About Us Core Tenets Leadership Team Message from CEO Industries Agriculture Construction Government Information & Public Relations Oil & Gas Power Retail and Distribution Urban Local Bodies Services Artificial Intelligence Blockchain Cloud IoT Mobile Application Web Development Products Bhugtaan BillRight Engage Pensioner Sathi Sentify TheftGuard Urja Sathi Work Permit+ Success Stories How a DISCOM achieved 100% Collection Efficiency & 90% Payments Online How a DISCOM ensured high accuracy in Meter Reading through technology How a CGD digitized all its Process and ensured High Billing and Collection Efficiency How a PSU curbed embezzlements, reduced cost and resources to handle 15000 Pensioners How Smart Governments Listening to you and addressing your Grievances through technology How a DISCOM reduced Losses from 15.15% to 12.73% How a CGD ensured Safety of its Workers Urja Sarthi Work with Us Key Differentiators Work Culture Employee Stories Current Opportunities Contact Us Engage Overview Engage is a customer relationship management application for City Gas Distribution (CGD) that aims to provide an integrated platform that covers all the business processes viz. customer acquisition, customer onboarding/projects, metering, billing, collection, disconnection/reconnection, customer services, operation and maintenance, contract management, e-measurement, fire & safety, management information system, etc Benefits: Benefits of the Optical Probe based Spot Billing application are as under: - Efficient and prompt delivery of services Better mobilization and utilization of resources Reduced Cost Improvement in revenue collection Transparency and integrity in administration Accountability and credibility Easy and immediate availability of information Assured and timely delivery of Services and redressal of grievances Improved access to Customer Services Improved communications Simplification of procedures Streamlining of the approval process Key Features Features of the Optical Probe based Spot Billing application are as under: - Organization Structure Enables CGD to organize the licensed area into cities, assets, areas, sub-area, societies Contract Management Enables CGD to impanel vendors and configure contracts placed on them Employee Management Enables CGD to set up its administrative structure viz. its offices, and employees placed at various designations in such offices Identity Management Provisions an Identity Management System to allow CGD to allow various stakeholders to access the relevant modules Notifications Schedules automated Notifications through Cloud Messaging/Text Messaging to notify Customers and other Stakeholders Content Management Provisions a Content Management System to enable CGD to publish Content on its Official Website such as its Profile, Management Team, CNG, PNG, Careers, Contact us etc. Tariff Management Enables CGD to setup Tariff Categories and Sub Categories Scheme Management Enables CGD to setup various Schemes towards each Tariff Category/Sub New Connection Enables registration of Customer application for New Service Connection Bulk Registration Enables registration of a real estate project and in turn bulk registration of various premises in such a project Work Allocation Enables allocation/deallocation of works to vendors Joint Metering Report Enables approval of joint metering report submitted by the vendor through a workflow-based system Customer Invoice Generates customer invoice towards additional works carried out by the vendor Tariff Management Enables configuration of Tariff Orders Beat Management Enables allocation of beat/sub-areas to a meter reader/bill distributor Customer Allocation Enables allocation of customers to the meter reader for each bill cycle and bill group Navigation Enables navigation to customer premises using Google navigation services Print Bills Generates and prints customer gas bills for various tariff categories as per billing logic Customer Ledger Populates customer ledger automatically Bill Distribution Enables CGD to print bills in bulk and allocate them for distribution User Authentication Enables a customer to login using login and password or OTP sent on his registered mobile no. Service Requests Enables a customer to submit service requests and retrieve its Status Request Configuration Enables configuration of customer service requests Escalation Matrix Enables configuration of Escalation Matrix towards each type of service request MIS Provision to generate and view reports Industries Served Government Oil & Gas Power Smart Cities Urban Local Bodies How a CGD digitized all its Process and ensured High Billing ? Read about the challenges, issues faced and its solution Learn More
