Overview

Engage is a customer relationship management application for City Gas Distribution (CGD) that aims to provide an integrated platform that covers all the business processes viz. customer acquisition, customer onboarding/projects, metering, billing, collection, disconnection/reconnection, customer services, operation and maintenance, contract management, e-measurement, fire & safety, management information system, etc

Benefits:

Benefits of the Optical Probe based Spot Billing application are as under: -

Efficient and prompt delivery of services

Better mobilization and utilization of resources

Reduced Cost

Improvement in revenue collection

Transparency and integrity in administration

Accountability and credibility

Easy and immediate availability of information

Assured and timely delivery of Services and redressal of grievances

Improved access to Customer Services

Improved communications

Simplification of procedures

Streamlining of the approval process

Key Features

Features of the Optical Probe based Spot Billing application are as under: -

Industries Served

Smart Cities

How a CGD digitized all its Process and ensured High Billing ?

Read about the challenges, issues faced and its solution