Urja Sathi

Overview

The intent of the Urja Saathi application for Power Distribution Companies is to provide a web and mobile interface for consumers to seek various consumer services so as to provide a reprieve to the consumers from multiple visits and harassment. Urja Saathi provides access to various services viz. view current/historical bills, make payments towards energy bills or demand notices, view receipts, view consumption patterns, average consumption, register a complaint, check complaint status, new service connection, extension/reduction of load, meter change, name change, category change, bill correction, disconnection, reconnection, shifting of service connection, report theft, etc.

Benefits

Benefits of the Optical Probe based Spot Billing application are as under: -

Delivers assured consumer services in an efficient, transparent, and time-bound manner

Provides a web and mobile interface to consumers to seek various consumer services from anywhere and anytime

Enables consumers to view their current bill and make a payment toward it

Provides multiple payment options to facilitate the consumer to make payments towards his energy bill/demand notice

Enables consumers to retrieve historical bills and receipts

Enables consumers to register their complaints such as power breakdown, incorrect reading, etc., and retrieve their status

Reduces consumer grievances

Enables consumers to register various service requests such as new service connection, load change, name change, etc., and retrieve their status

Enables Consumer to register various Service Requests such as New Service Connection, Load Change, Name Change etc. and retrieve its Status

Ensures better mobilization and utilization of resources to in turn reduce cost of service delivery

Reprieve from multiple visits to sub-divisional offices and harassment

Enables customer-centric governance

Key Features

Jurisdisction

Enables DISCOMs to organize the licensed area into zones, circles, divisions, and sub-divisions

Administration

Enables DISCOMs to set up its administrative structure viz. its offices, and employees placed at various designations in such offices

Identity Management

Provisions an Identity Management System to allow DISCOMs to permit various stakeholders to access the relevant modules

Notifications

Schedules automated notifications through cloud messaging/text messaging to notify customers and other stakeholders

Content Management

Provisions a Content Management System to enable DISCOMs to publish content on its customer services website/mobile app such as news and updates, important links, viz safety tips, energy conservation, outage information, tariff orders, demand charges estimator, etc

App Distribution

Enables consumers to register themselves from the web/mobile interface

Dashboard

Enables consumers to log in and access the dashboard

Receipt

Enables the consumer to view and update his profile and to add or remove another account ID to his profile

Remittances

Enables the consumer to view his current bill, list of historical bills, and to make payments and view receipts towards payments made by them

Service Requests

Enables consumers to submit various service requests such as new service connection, extension/reduction of load, meter change, name change, category change, bill correction, disconnection, reconnection, shifting of service connection, report theft, etc., and view their status