How a CGD digitized all its Process and ensured High Billing and Collection Efficiency

Green Gas Limited (GGL) is a joint venture company of GAIL India Limited and Indian Oil Corporation Limited which was incorporated to provide City Gas Distribution. The company was authorized to provide a CGD network in Lucknow, Agra, Faizabad, Sultanpur, and Unnao. The company provides Piped Natural Gas (PNG) and Compressed Natural Gas (CNG) to domestic, commercial, and industrial customers.

The company was facing several challenges in managing its business processes, which were mainly manual and involved a lot of paperwork. There was a lack of integration between various departments, resulting in duplication of efforts, delays in decision-making, and inefficient use of resources.

To address these challenges, GGL decided to implement a Customer Relationship Management application. They choose us as their CRM partner and implemented various modules viz. customer acquisition, customer onboarding/projects, metering, billing, collection, disconnection/reconnection, customer services, operation and maintenance, contract management, e-measurement, fire & safety, management information system, etc.

The implementation of the ERP system helped GGL to streamline its business processes, improve data accuracy, and achieve better control over its operations. The system enabled them to integrate various departments and functions, resulting in better communication and collaboration. It also helped in standardizing their processes, which led to improved efficiency and reduced costs.

The implementation of the ERP system also helped GGL to improve its customer service by providing real-time access to customer information and enabling them to respond to customer queries and complaints more efficiently.

Overall, the implementation of the ERP system was a huge success for GGL, as it helped them to transform their business processes, achieve better control over their operations, and improve customer service.